Terms of Use

Acceptance The Use Of The Quilting House, Inc. Website Terms and Conditions
Your access to and use of The Quilting House, Inc. Website is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

Credit Card Charges, Debit Cards, and Chargebacks
Except for approved wholesale customer accounts, all products and services on The Quilting House, Inc. website require 100 percent payment before we can do any work. This is due to the custom nature of our work. The Quilting House, Inc. does not retain any credit card information from the check out process (except billing information). This is for your security and ours. As a result, if we require additional payments, we may require you to give your credit card information over the phone.

Our card processor attempts to run a temporary transaction on all credit transactions. If this fails, the transaction is not processed. In some rare cases, users with debit card transactions that are declined may see money deducted from their account by their financial institution to cover the temporary authorization. As the transaction was never completed, we cannot issue any refunds. The Quilting House, Inc. cannot be held liable for any bank charges caused by this. Debit card users assume the full risk. If you wish to know if this will apply to you, please see your financial institutions terms and conditions governing credit transactions on your debit card.

The Quilting House, Inc. takes unwarranted credit card chargebacks very seriously. A criminal or fraudulent chargeback is when the credit card holder orders and receives products or services, then intentionally reverses the charge through their card-issuing bank, stating they did not place or receive the product or service. Issuing a chargeback on an order when the order was shipped and received is considered theft.

Credit card fraud is a felony. We may report any wrongful or fraudulent chargebacks to your local police, your local bank, our merchant service provider (credit card processing company) and the Federal Bureau of Investigations Department of Justice at http://www.ic3.gov. We will aggressively prosecute anyone attempting to misuse a credit card number. We track every transaction and will use all means available to prosecute persons attempting fraud.

All prices are in U.S. dollars. All credit card charges must be paid in U.S. dollars. The term "credit card holder" as used in these terms and conditions is defined as the person or entity in whose name the credit card was issued by the bank or financial institution that appears on the credit card.

When you complete an online purchase from The Quilting House, Inc. using a credit card for payment, you agree to the following terms and conditions:
  • By providing a credit card and billing address for that card, you represent that you are the credit card holder or that you are an authorized representative of the credit card holder.
  • If you are not the credit card holder, you represent to The Quilting House, Inc. that you have made the credit card holder aware of the purchase in advance.
  • Should you have a problem with your purchase, you will contact The Quilting House, Inc. within (5) business days to allow us to resolve the problem before contacting either the financial institution that issued the credit card or the credit card company.
  • To threaten a chargeback to alter purchase price after an order is placed is extortion, which is a felony and a Federal offense.  Fraudulent use of credit cards will be investigated and reported to your local police, your local bank, our merchant service provider and the Federal Bureau of Investigations Department of Justice at http://www.ic3.gov.  We rightfully can prosecute to the full extent of the law.
  • We do address verifications for every credit card.  Orders that request delivery to an unverified address will require that we contact the actual owner of the credit card by phone.  These phone phone numbers are obtained from sources other than the order itself.
  • An unauthorized credit card chargeback after an order has been placed is known as friendly fraud or chargeback abuse, even if you are the owner of the card - it is theft and fraud.  We will dispute the chargeback and, as required, file a report with the police, FBI and the following credit reporting agencies that will negatively affect your credit history:  Equifax and Experian.
  • Original orders processed in error, with improper address, a wrong phone number, a declined or expired card, etc. require that a new order only be shipped to the billing address of the credit card.
  • We accept only those credit cards mentioned on the product ordering screens as the payment options for your purchase.

The contents of The Quilting House, Inc. Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

Change of Use
The Quilting House, Inc.reserves the right to:
  • Change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that The Quilting House, Inc. shall not be liable to you for any such change or removal.
  • Change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
Links to Third Party Websites
The Quilting House, Inc. Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

  • All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to The Quilting House, Inc. or otherwise used by The Quilting House, Inc. as permitted by law.
  • In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
Disclaimers and Limitation of Liability
  • The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
  • To the extent permitted by law, The Quilting House, Inc. will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
  • The Quilting House, Inc. makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
  • Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of The Quilting House, Inc. for death or personal injury as a result of the negligence of The Quilting House, Inc. or that of its employees or agents.
You agree to indemnify and hold The Quilting House, Inc. and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against The Quilting House, Inc.
arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of USA and you hereby submit to the exclusive jurisdiction of the USA courts.

Contacting us
If you have any questions about this Terms of Use Agreement, the practices of this site, or your dealings with this site, please contact us at:

16872 Millikan Avenue
Irvine, CA 92630
(888) 615-2206

This document was last updated on April 1, 2013